Below is the FAQ for buyers. For the Seller FAQ please click here

What Is HairSelloff?

HairSelloff is a marketplace platform where buyers and sellers trade unprocessed hair,  hair extensions, hair products, accessories, and everything hair online!

How do I contact a seller?

You can contact sellers using the product enquiry form in the tabs on individual product pages, or from the sellers store page.

Do I need to sign up to buy an item/make a purchase?

Yes you need to have an account. If you don’t have one you’ll be prompted to create one when checking out.

I have a problem with an item?

If you have a problem with an item you purchased check out the following page:

The wrong item is in my basket?

Often you can only buy one item at a time, so if you have previous item in your basket remove it, and then try adding the new one again.

The item is not as described or has not arrived?

If there is a problem with your order, it has not arrived or you can’t contact the seller, get in touch with us. You must do this within 3 months so we can open a dispute if a neccessary. 

How do I buy an item?

Just add it to your basket and then checkout. Remember you can usually only buy one item at a time and shipping costs may apply.

Can I make an offer price to a seller?

Yes, you need to use the product enquiry tab on the individual product page to make an offer to the seller. They can then reply to you directly.

Can I buy wherever I am located in the world?

You can buy and have an item shipped to most countries although there may be restrictions on countries in Africa and Asia. If you can’t pay for an item message the seller or HairSellOff and let us know your location.

Why can’t I checkout/buy an item on Hairselloff?

You may see a message like “There are some issues with the items in your cart” if there’s someone else trying to buy the item. Try again in 30 minutes. 

If you’re located in Africa or Asia you may also need to contact the seller and ask them if they’re willing to ship to your location.

Can I review a seller?

You can review the item you purchased and experience with the seller. We urge you to do this to help other buyers.

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